Billing, cancellation, and refunds

Plans and recurring billing

An account can use the free features shown in the product. New subscriptions are purchased through Square and renew monthly until canceled. The coverage page shows the available packages and county sources. A free coverage request does not start a subscription or unlock paid records.

Manage or cancel a subscription

Sign in and open Account. For Square subscriptions, use Cancel monthly renewal and confirm your choice. Refresh payment status to see the cancellation date. Paid access continues until the paid period ends. Square subscription emails provide a link for payment details. Existing Stripe customers can still use Manage billing. For help or package changes, email collin@try.permit.press from your account email.

Closing a checkout page does not cancel an existing subscription. Check your account or contact us to confirm the status of an existing purchase.

Refund requests and billing questions

Email collin@try.permit.press with your account email and enough information to identify the charge. Do not include full card details. Refund requests are reviewed under the terms presented at purchase and applicable law. This page does not promise automatic refunds or limit non-waivable consumer rights.

Payment and access status

Returning from checkout is not proof that a payment succeeded. Permit Press updates account access after it receives payment-provider information. If your account and payment provider disagree, contact us before purchasing again.